FAQ

How can I get help with the Canada Post Shipping tool?

[Technical/Bug] The Canada Post Shipping Tool or Library Materials Shipping Tool <http://libraryshippingtool.ca/en/home/> is administered by the Canadian Urban Libraries Council (CULC).

Unfortunately the OLOL Admin Centre does not have access to or control over the shipping tool and you will need to contact CULC directly for assistance!

Can we undo shipped on a Lender request?

[Permissions/Settings] If your library accidentally marks a request as status Lender > Shipped but can't actually deliver the item - there's the option to allow staff to "Undo Shipped" a request! Check-out our User Accounts Setup Tips [PDF] guide for additional information and screenshots or follow the steps below.

Can I upload a document directly to OutLook OnLine for the Borrower library to download?

[ILL Requests] Lender libraries can upload/attach PDF documents, such as digital or photocopy versions of a articles, to a request within OutLook OnLine. Borrower libraries can then download the attached document directly within OutLook OnLine!

How do I upload (Lenders) and download (Borrowers) attachments?

Can our library set the idle patron time-out to a specific time?

[Permissions/Settings] Unauthenticated guest patrons are timed-out of any search results after 9 minutes of inactivity. If a patron is idle for 9 minutes they are provided with an alert tone and pop-up counting down their session expiry within 30 seconds. They are given the option to continue the session if desired.

Can I set ILL request limits on my guest patrons?

[Patron-Initiated ILLs] Using Auto-Graphics feature of Patron Categories, it is now possible to set ILL Request Limits on unauthenticated guest patrons.

Request limits can be set by "number active", "number per week", or "number per month". Patron requests are rejected on the basis of their name (Firstname and Lastname) and their Password/PIN entered during the creation of the requests.

How are requests counted?

How do I Title or Patron Browse alphabetically now that the A-to-Z links are removed?

[Interface/Software] With the recent interface update to v5.0.22.42, Auto-Graphics continues to make further changes to hopefully improve their 'Improved Tables' Feature or "tablesorter", such as 'Select Column' options. As they make updates we're continuing to submit feedback from BCUC members to request further improvements.

How can I set-up my live shelf status checks to NOT apply to Blank Request forms?

[Permission/Settings] Included in the update to v5.0.22.42 is the BCUC requested optional feature to disable live shelf availability checking when Borrower libraries submit a Blank Request form.

Why can't I choose a Status Option change on any of the summary pages, such as Pending, in Request Manager?

[Permission/Settings] With the recent interface update to v5.0.22.42, you have the option of choosing which Headings or Columns display within your summary request manager pages. As of November 29th, the sort orders should now be "sticky" when you select one also. For example if you sort by "Req. No." your sorting should remain until you choose another sort order even if you exit the Request Manager.

Why do I get a system error saying INVALID LENDER CODE(S) when I try to check-in a returned item?

[Technical/Bug] This bug should now be corrected as of September 2017! Please let us know if you encounter it again in any future updates.

How do Reading Centre's submit ILL requests?

[ILL Requests] As of October 2017, Reading Centres can now submit their requests to the BC Public Libraries Branch (BVIL) as logged in patrons. This allows more account permissions, such as cancelling requests and changing passwords, than the previous guest requesting method!

 

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