FAQ

Can I hide fields from my table views?

[Interface/Software] Some browsers may have issues displaying the "Edit Columns" section correctly. Try clearing cookies/cache on your browser and re-starting OutLook OnLine. If the issue persists please contact us with the Browser (eg. Chrome) and Version you are using so we can submit the information to Auto-Graphics.

Why aren't all my statistics reports displaying?

[Permissions/Settings] In 2017 Auto-Graphics has re-organized the statistical reports and moved all reports previously located in ILL Admin to the Statistics tab instead. They've also added some new reports such as the "Stayed Too Long" report. Unfortunately these reports were not automatically displayed to users assigned the ILL Statistics permissions so you may need to activate them manually.

Can I receive customised staff email alerts for particular request status changes such as Conditional notices?

[Permissions/Settings] Staff email alert settings can be customised to send an email notification to let you know about a change of status on your OutLook OnLine requests. For example if you have Patron-Initiated Interlibrary loan requesting activated you can check-off to receive an alert everytime a new request is created. Previously alerts were only available for NEW or all request status changes.

How do I update or change my password?

[Login/Access] It is recommended that you update passwords frequently to increase the security of staff logins. As many staff logins are shared, updating your passwords yearly or during staff changes can increase the confidentiality and privacy of your patron information. Alternatively you can also increase security by creating personalised logins for each staff member instead of sharing generic staff accounts.

How can I block certain lenders from automatically being added to my lender list builds?

[Lender Lists/ERTI] As requested by BCUC members, Auto-Graphics has now added the ability to add any lender codes to a new Blocked Lender list that stops the ERTI smart-build from automatically adding those codes during it's lender list builds. This allows you to have Search Targets/Resources active that may charge fees, so you can continue to search their catalogues, but without the worry that their library code will accidentally be added.

Why am I missing some search filters like Language?

[Permissions/Settings] On the left-hand side of your Search Results you should see options for a variety of filters such as Libraries (xtargets), Format (Medium), Date, Title, Author, Publisher, Subject, Series, Language, Audience Level and Reading Level.

Can I customise the messages in the patron "Track ILL Requests" feature?

[Patron-Initiated ILLs] The "Track ILL Requests" button can be activated for your patrons when you turn-on Patron-Initiated Interlibrary Loan requesting. This feature allows patrons to login, using the temporary name and password entered when they created their guest request, and view the current status of their patron requests.

Why does my Multi Copy Statistics report say that multi-copy requests were created zero times when we know we used it?

[Technical/Bug] The new Multi Copy Statistics can be found under Staff Dashboard > Statistics > ILL Statistics > Activity and Request Reports > Select Report Type: Borrower Activity for a specific date range. At the top under the first "Grand Totals" section, you'll see the Multi Created and Multi Requests sections last.

How do I get rid of the social media icons below my book jackets?

[Permissions/Settings] If you don't want certain features to show, such as the Social Media icons (eg. Facebook, Twitter, Pinterest etc) below the book jacket art, you can usually de-activate them within your UX Admin.

Why is my request being rejected due to a Lender's Policy or Policy Problem?

[ILL Requests] Some lenders reject certain formats or material types such as DVDs or VHS depending on their particular Lender policies. Libraries can do this either manually or automatically by setting up a Lending Policy within OutLook OnLine.

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