Training Guides & Sessions

The OutLook OnLine Administrative Support Centre offers a wide-variety of training guides and options.

  1. Print & Online Guides/FAQs: Our custom consortial FAQs and guides are available in PDF or HTML format directly from our website. Auto-Graphics also has extensive documentation available from within your Staff Dashboard > Documentation > User Guides.
  2. Recorded Video & E-learning: We are in the process of adding new quick demonstration videos and e-learning training options for those that prefer to learn visually. Check-out your topic for a video link or consult the list below. Auto-Graphics also has extensive documentation available from within your Staff Dashboard > Documentation > Training Videos.
  3. Live Webinars: Additionally we offer live webinar training sessions by request. Contact us if you would like to schedule a live webinar (using Blackboard Collaborate - no download required) training session.
  4. In-person Training: Available in the Lower Mainland BC by request. Just contact us!

Check-out a list of our new video and e-learning guides below!

  • Holiday List Dates & PI-ILLs [1m30s ; MP4 demo] - Update your OutLook OnLine Holiday List with your closure dates and/or suspending Patron-Initiated requesting. For an in-depth guide check-out the Setting Holiday/Temporary Closures document available.
  • Upload Document [1m:56s ; MP4 demo] - Lender libraries can upload/attach PDF document(s), such as digital or photocopy versions of a articles, to a request within OutLook OnLine. More information available in our FAQ.
  • Download Attachments [38s ; MP4 demo] - Borrower libraries can then download the attached document directly within OutLook OnLine. More information available in our FAQ.
  • Guest Patron ILL Request Limits [3m42s ; SWF] - This tutorial includes sound with additional tips! Check-out this e-training tutorial to learn how to implement guest patron interlibrary loan request limits within OutLook OnLine. More information also available in our FAQ.
  • Mis-match Live Shelf Status Errors [HTML5 tutorial] - Coming soon! Sound available on this video. Please click Next Step to continue within the video. More information available in our FAQ.
  • Blocked Lenders List [1m30s ; MP4 demo] - Add any lender codes to a new Blocked Lenders list that stops the ERTI smart-build from automatically adding those codes during it's lender list builds. For example, add the code for any fee-based libraries! More information also available in our FAQ.
  • Don't see a topic covered here yet? Search our site for a print or online guide instead and contact us to request we add your topic as an e-learning video as soon as possible.

Library Technician Instructional Programs - please contact us directly for assistance with SHAREit training sites available for your students.

 

 

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