How do I submit my out-of-province requests to libraries not included in OutLook OnLine?

[ILL Requests] Currently the OutLook OnLine SHAREit software can only send requests to partner libraries included in our BCUC consortia within British Columbia and the Yukon.

So how can you request items not included in our Union Database (UDB) or ISO partner libraries (eg. SFU)? Currently we're exploring adding outside ISO targets (for example to the University of Alberta ISO-Relais software) and hope to make these new targets available after all partner library ISO targets have been configured first (ongoing). We've also requested feature enhancements to enable sites to use the SHAREit software directly with a peer-to-peer email feature.

In the meantime check-out the workflow tips and suggestions from libraries below!


How do other libraries request out-of-province items?

New Westminster Public Library (BVI):

  • Patron Requests: Patrons submit a paper form for items they're unable to locate within OutLook OnLine.
  • Tracking: Requests are tracked using the paper ILL forms to record notes and the progress of the loan. They are not transferred to OutLook OnLine or another computer system.
  • Lender Libraries: ILL Staff search Amicus, Voilà and Worldcat to locate other Canadian lender libraries with the item.
  • Communications: ILL Staff communicate directly with patrons via their preferred contact and the holding Lender library via email.
  • Tip from NWPL Staff: Use the Library and Archives Canada 'Symbols and Interlibrary Loan Policies in Canada' directory a lot. We check it for other libraries ILL policies, charges for loans, and contact information.

Vancouver Public Library (BVA):

  • Coming soon!

More libraries coming soon... Want to share your out-of-province OutLook OnLine workflow with other members? Please contact us and feel free to also use the listservs!


Tips & Suggestions:

  • Search Resources/Targets: Add the new Voilà search target as a weblink for Patrons or a Z39.50 search for Staff within OutLook OnLine. Check-out our FAQ on Amicus & Voilà for additional information on how to do this!
  • PI-ILL: Add a Blank Request form for your patrons to submit requests directly for items unavailable in OLOL. Worried about patrons submitting too many requests? Activate Guest request limits using our FAQ here.


SHAREit (OutLook OnLine) Enhancements:

The OLOL Administrative Support Centre has spoken with Auto-Graphics about adding additional tracking and communication features for out-of-province requesting. Auto-Graphics will be exploring new peer-to-peer out-of-province requesting features next year after the update to Version 6 of the software. Please let us know your suggestions for out-of-province requesting within OutLook OnLine!



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