FAQ

My requests are stuck in Awaiting Lenders how do I approve them?

[Technical/Bug] My requests are stuck in Awaiting Lenders how do I approve them?

The ERTI Smart-build script that searches all activated targets (union databases and Z39.50 targets) and builds the lender list, occasionally fails and requests remain in "Awaiting Lenders" rather than automatically moving to "Awaiting Approval". If your requests are stuck in Awaiting Lenders, please contact us so we can reqeust that Auto-Graphics investigate and re-start the scripts if necessary.

 

Why did the request we borrowed go to Overdue so quickly even though we just Received the item?

[ILL Requests] An item we borrowed from another lender has a very short Due Date and has gone very quickly to our Borrower > Overdue during midnight processing.. even though we just Received it! Why did this happen?

How do I submit my out-of-province requests to libraries not included in OutLook OnLine?

[ILL Requests] Currently the OutLook OnLine SHAREit software can only send requests to partner libraries included in our BCUC consortia within British Columbia and the Yukon.

Why does Norton anti-virus say OutLook OnLine is dangerous?

[Technical/Bug] Libraries or patrons with Norton anti-virus software installed may receive a warning saying that Auto-Graphics sites <auto-graphics.com> including OutLook OnLine are dangerous to visit!

How do I collect statistics from OLOL for reporting to BC ELN in January of each year?

[Interface/Software] In January of each year BC ELN requests the collection of statistics from OutLook OnLine to report the number of Copies (Non-Returnables) sent (as a lender) to other BC ELN partner libraries.

 

FAQ:

Check-out the instructions below on how to retrieve these statistics from OLOL:

How can I get help with the Canada Post Shipping tool?

[Technical/Bug] The Canada Post Shipping Tool or Library Materials Shipping Tool <http://libraryshippingtool.ca/en/home/> is administered by the Canadian Urban Libraries Council (CULC).

 

FAQ:

Can we undo shipped on a Lender request?

[Permissions/Settings] If your library accidentally marks a request as status Lender > Shipped but can't actually deliver the item - there's the option to allow staff to "Undo Shipped" a request! Check-out our User Accounts Setup Tips [PDF] guide for additional information and screenshots or follow the steps below.

Can I upload a document directly to OutLook OnLine for the Borrower library Staff or Patrons to download?

[ILL Requests] Lender libraries can upload/attach PDF documents, such as digital or photocopy versions of articles, directly to a request within OutLook OnLine. Borrower library ILL Staff or Patrons (via Guest Patron "Track ILL Requests" or with Borrower Patron Email Notices set-up) can then download the attached document directly from OutLook OnLine!

Can our library set the idle patron time-out to a specific time?

[Permissions/Settings] Unauthenticated guest patrons are timed-out of any search results after 9 minutes of inactivity. If a patron is idle for 9 minutes they are provided with an alert tone and pop-up counting down their session expiry within 30 seconds. They are given the option to continue the session if desired.

Can I set ILL request limits on my guest patrons?

[Patron-Initiated ILLs] Using Auto-Graphics feature of Patron Categories, it is now possible to set ILL Request Limits on unauthenticated guest patrons.

Request limits can be set by "number active", "number per week", or "number per month". Patron requests are rejected on the basis of their name (Firstname and Lastname) and their Password/PIN entered during the creation of the requests. For more information check-out the guide with screenshots below or the video tutorial!

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