ILL Requests

Questions related to ILL requests and Lender or Borrower issues.

Can we undo shipped on a Lender request?

[Permissions/Settings] If your library accidentally marks a request as status Lender > Shipped but can't actually deliver the item - there's the option to allow staff to "Undo Shipped" a request! Check-out our User Accounts Setup Tips [PDF] guide for additional information and screenshots or follow the steps below.

Can I upload a document directly to OutLook OnLine for the Borrower library to download?

[ILL Requests] Lender libraries can upload/attach PDF documents, such as digital or photocopy versions of a articles, to a request within OutLook OnLine. Borrower libraries can then download the attached document directly within OutLook OnLine!

Check out the guides with screenshots below for how to upload (Lenders) and download (Borrowers) attachments/documnts or watch the new videos for a quick overview:

Can I set ILL request limits on my guest patrons?

[Patron-Initiated ILLs] Using Auto-Graphics feature of Patron Categories, it is now possible to set ILL Request Limits on unauthenticated guest patrons.

Request limits can be set by "number active", "number per week", or "number per month". Patron requests are rejected on the basis of their name (Firstname and Lastname) and their Password/PIN entered during the creation of the requests. For more information check-out the guide with screenshots below or the video tutorial!

How can I set-up my live shelf status checks to NOT apply to Blank Request forms?

[Permission/Settings] Included in the update to v5.0.22.42 is the BCUC requested optional feature to disable live shelf availability checking when Borrower libraries submit a Blank Request form. Currently Blank Request forms already by-pass Lender Policies by default but the live shelf check availability by-pass feature is completely optional to Lender libraries.

Why can't I choose a Status Option change on any of the summary pages, such as Pending, in Request Manager?

[Permission/Settings] With the recent interface update to v5.0.22.42, you have the option of choosing which Headings or Columns display within your summary request manager pages. As of November 29th, the sort orders should now be "sticky" when you select one also. For example if you sort by "Req. No." your sorting should remain until you choose another sort order even if you exit the Request Manager.

Why do I get a system error saying INVALID LENDER CODE(S) when I try to check-in a returned item?

[Technical/Bug] This bug should now be corrected as of September 2017! Please let us know if you encounter it again in any future updates.

How do Reading Centre's submit ILL requests?

[ILL Requests] As of October 2017, Reading Centres can now submit their requests to the BC Public Libraries Branch (BVIL) as logged in patrons. This allows more account permissions, such as cancelling requests and changing passwords, than the previous guest requesting method!

Can I receive customised staff email alerts for particular request status changes such as Conditional notices?

[Permissions/Settings] Staff email alert settings can be customised to send an email notification to let you know about a change of status on your OutLook OnLine requests. For example if you have Patron-Initiated Interlibrary loan requesting activated you can check-off to receive an alert everytime a new request is created. Previously alerts were only available for NEW or all request status changes.

How can I block certain lenders from automatically being added to my lender list builds?

[Lender Lists/ERTI] As requested by BCUC members, Auto-Graphics has now added the ability to add any lender codes to a new Blocked Lender list that stops the ERTI smart-build from automatically adding those codes during it's lender list builds. This allows you to have Search Targets/Resources active that may charge fees, so you can continue to search their catalogues, but without the worry that their library code will accidentally be added.

Can I customise the messages in the patron "Track ILL Requests" feature?

[Patron-Initiated ILLs] The "Track ILL Requests" button can be activated for your patrons when you turn-on Patron-Initiated Interlibrary Loan requesting. This feature allows patrons to login, using the temporary name and password entered when they created their guest request, and view the current status of their patron requests.


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