Questions related to the OutLook OnLine interface or ShareIT software.

How do I collect statistics from OLOL for reporting to BC ELN in January of each year?

[Interface/Software] In January of each year BC ELN requests the collection of statistics from OutLook OnLine to report the number of Copies (Non-Returnables) sent (as a lender) to other BC ELN partner libraries.



Check-out the instructions below on how to retrieve these statistics from OLOL:

Can I upload a document directly to OutLook OnLine for the Borrower library Staff or Patrons to download?

[ILL Requests] Lender libraries can upload/attach PDF documents, such as digital or photocopy versions of articles, directly to a request within OutLook OnLine. Borrower library ILL Staff or Patrons (via Guest Patron "Track ILL Requests" or with Borrower Patron Email Notices set-up) can then download the attached document directly from OutLook OnLine!

Can our library set the idle patron time-out to a specific time?

[Permissions/Settings] Unauthenticated guest patrons are timed-out of any search results after 9 minutes of inactivity. If a patron is idle for 9 minutes they are provided with an alert tone and pop-up counting down their session expiry within 30 seconds. They are given the option to continue the session if desired.

How do I Title or Patron Browse alphabetically now that the A-to-Z links are removed?

[Interface/Software] With the recent interface update to v5.0.22.42, Auto-Graphics continues to make further changes to hopefully improve their 'Improved Tables' Feature or "tablesorter", such as 'Select Column' options. As they make updates we're continuing to submit feedback from BCUC members to request further improvements.

How can I set-up my live shelf status checks to NOT apply to Blank Request forms?

[Permission/Settings] Included in the update to v5.0.22.42 is the BCUC requested optional feature to disable live shelf availability checking when Borrower libraries submit a Blank Request form. Currently Blank Request forms already by-pass Lender Policies by default but the live shelf check availability by-pass feature is completely optional to Lender libraries.

Why can't I choose a Status Option change on any of the summary pages, such as Pending, in Request Manager?

[Permission/Settings] With the recent interface update to v5.0.22.42, you have the option of choosing which Headings or Columns display within your summary request manager pages. As of November 29th, the sort orders should now be "sticky" when you select one also. For example if you sort by "Req. No." your sorting should remain until you choose another sort order even if you exit the Request Manager.

Can I hide fields from my table views?

[Interface/Software] Some browsers may have issues displaying the "Edit Columns" section correctly. Try clearing cookies/cache on your browser and re-starting OutLook OnLine. If the issue persists please contact us with the Browser (eg. Chrome) and Version you are using so we can submit the information to Auto-Graphics.

Why aren't all my statistics reports displaying?

[Permissions/Settings] In 2017 Auto-Graphics has re-organized the statistical reports and moved all reports previously located in ILL Admin to the Statistics tab instead. They've also added some new reports such as the "Stayed Too Long" report. Unfortunately these reports were not automatically displayed to users assigned the ILL Statistics permissions so you may need to activate them manually.

Can I receive customised staff email alerts for particular request status changes such as Conditional notices?

[Permissions/Settings] Staff email alert settings can be customised to send an email notification to let you know about a change of status on your OutLook OnLine requests. For example if you have Patron-Initiated Interlibrary loan requesting activated you can check-off to receive an alert everytime a new request is created. Previously alerts were only available for NEW or all request status changes.

How can I block certain lenders from automatically being added to my lender list builds?

[Lender Lists/ERTI] As requested by BCUC members, Auto-Graphics has now added the ability to add any lender codes to a new Blocked Lender list that stops the ERTI smart-build from automatically adding those codes during it's lender list builds. This allows you to have Search Targets/Resources active that may charge fees, so you can continue to search their catalogues, but without the worry that their library code will accidentally be added.


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