ILL Requests and your Request Manager

Guides for ILL Staff using the Staff Menu > ILL Admin > Request Manager module containing your main functions managing your requests as both a Borrower and a Lender.

Coming Soon! Training videos coming soon with step-by-step workflow process and tips on how to search, request, process and supply requests within the OutLook OnLine Request Manager. Please check-back or contact us for additional information.

Use the Search Now page to search your library-specific OutLook OnLine site.

  • Tips for Searching - Basic tips on how to conduct searches including the simple, advanced, and browse search.
  • ILL Fees - Some libraries charge a fee when loaning ILL items. More information on fees, and tips on how to avoid charges.
  • Requesting from UBC, SFU, UVic, KPU, TRU via ISO [PDF] - Info on ISO 10160/10161 standards that allow different ILL software (eg. Relais) to "speak" to each other. Includes tips on requesting from UBC, SFU, UVic, KPU & TRU via ISO with Relais. RRU is also an ISO site via VDX.
  • ILL Review Feature (Modify Existing Request) - NEW! This feature allows ILL Staff to use the Modify Exisiting Request option to update staff or patron-created requests with new records or automatic lender list re-builds.
  • Multi-copy ILL Requesting (EG. for Book Clubs) - How-to submit a single ILL request for multiple copies of the same title which using the new ERTI algorithm.
  • Requests for Items for Print Disabled Patrons - Libraries can share "talking book" formats that support print disabled patrons with visual or learning impairments or disabilities. Includes info on requesting DAISYs, MP3s, and Audiobook discs and cassettes.
  • Enhanced Request This Item (ERTI) Functionality and the ERTI ILL Request Workflow [PDF] - How the ERTI matching algorithm is used by OutLook OnLine when ILL requests are forwarded to potential lenders on the lender list, including workflow changes.
  • Requesting Access to AMICUS or Voila Online - AMICUS or Voilà can be added as a registered search resource in OutLook OnLine. Learn how to register with Voilà which will replace AMICUS sometime in 2018-19.

Additional guides related to configuration or set-up of your OutLook Online, such as the Configuring Search Targets Display Guide, are now available in the Setup section.

For additional assistance please contact the OLOL Administrative Centre!


Theme by Danetsoft and Danang Probo Sayekti inspired by Maksimer