News & Updates

Check here for recent news, frequently asked questions, and updates from the OLOL Administrative Support Centre including scheduled server upgrades and downtime. Questions for the OLOL Administrative Support Centre? Please contact us!

Server Migration September 1 - 3, 2018: The OutLook OnLine migration over the Labour Day long weekend was completed successfully! Many thanks to all the folks at Auto-Graphics and SFU that worked over the long weekend to minimise the impact on our libraries.

Your requests should not have seen more than a day's delay due to the migration. There may be some delays with requests going to ISO ILL sites (SFU, UBC, KPU, TRU and UVic) as some IP address updates are needed to allow the requests through their firewalls, but that should be resolved soon. If you encounter any issues with Patron or Staff Email notices we recommend your IT Department updates any firewall to whitelist the domain <https://bcuc-agent.auto-graphics.com> and new IP addresses <142.58.232.6-7>.

 Please let us know if you encounter any issues after the migration.

New Software Features & Highlighted Known Bugs submitted to Auto-Graphics (scroll down for more Recent News, Updates & FAQs):

Recent News

August 9, 2018: Some support staff at the OLOL Administrative Support Centre at BC ELN are on vacation August 13th to 31st. Check the Contact Us page for additional information and assistance.

July 9, 2018: The Administrative Centre Reports page has been updated with the new Progress Report & Support Case Analysis January-June 2018 (PDF)!

June 28, 2018: Staff at the OutLook OnLine Administrative Support Centre will be on holiday starting Friday June 29th and returning Wednesday July 4th. In case of emergency, such as the server being down for 30 minutes or longer, check the contact us page for assistance.

We hope everyone enjoys the Canada Day long weekend!

 

Recent Updates

August 9, 2018: OutLook OnLine has been successfully updated to v5.0.26.7. Please let us know if you encounter any bugs/issues or have any questions/concerns with the updated version!

August 1, 2018: OutLook OnLine will be unavailable Wednesday August 8th between 10PM to midnight for a software update. Downtime is expected to be 5-15 minutes.

June 21, 2018: OutLook OnLine has been successfully updated to v5.0.25.68. Please let us know if you encounter any bugs/issues or have any questions/concerns with the updated version!

June 14, 2018: OutLook OnLine will be unavailable Wednesday June 20th between 10PM to midnight for an update. Downtime is expected to be 5-15 minutes.

Theme by Danetsoft and Danang Probo Sayekti inspired by Maksimer