Support & FAQs

Training Guides and FAQs are available for frequently asked questions, issues and concerns. Still have a question or need some additional help? Contact the OLOL Administrative Support Centre.

Use the top-right Search box (above Contact Us) or check-out other sections of the website for guides and tips on Setup, ILL Requests, Statistics, Uploading Records to the Union Database , ILL Admin (Maintain Participant Record) and more!

  • OutLook OnLine FAQs - A compilation of FAQs regarding OutLook OnLine. Check-out our list of most recently added and updated FAQs.
  • Training Guides & Sessions Updated!  - The OutLook OnLine Administrative Support Centre offers a wide-variety of training guides and options including PDF/HTML guides, FAQs, recorded video demonstrations & e-learning tutorials, and live webinars by request.
  • SHAREit 4.0 User Guides and Training Videos - Auto-Graphics provides many excellent official SHAREit guides and videos when you login to OutLook OnLine as Staff, and then click on Staff Menu > Documentation. In the left-hand side menu, there are sections for Training Videos and User Guides.
  • the Commons - Check the online community for BC Public Libraries (login required) containing training, guides and documents such as the InterLibrary Loan Code for BC Public Libraries. Provided by the Libraries Branch (Ministry of Education).

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